Frequently Asked Questions
1  How do I cancel my booking online.
Most Villa Life bookings can now be cancelled online.
In our My Trips section, you’ll be able to cancel your booking. You can see if a refund is due to you and if so how much you’ll get back. You can then proceed to cancel the booking online.
If you simply need to change the number of guests, dates of the booking, please get in touch with us so we can amend this for you.
2  My host cancelled my booking. What should I do?
In the very unlikely event your host cancels your first choice for accommodation, Villa Life will team up with you to find and book a brand new property that suits your needs.
We will be with you every step of the way:
- assessing your requirements and preferences in accommodation
- searching our extensive property portfolio for the best choice
- sending you all the possible alternatives, including hotels and guiding you through them
- even completing the new booking on your behalf if you’d like us to
And if you aren’t completely satisfied with any of the alternatives we’ve found, we’ll return your payment in full.
If your host contacts you first to let you know about a cancellation, be sure to contact us so that we can help you find a suitable alternative.
3  How much does it cost list.
Here at Villa Life you can List for free, If you take this option we charge you 3% per booking you confirm. This is taken automatically from the total cost of the booking.
Or you can choose one of our subscriptions. These work in 2 separate ways - you can either pay monthly at a cost of £25 per month + tax (this depends on which country you live in) Or you can pay annually at a cost of £249+ tax, for the entire year. The plus side to this is, we do not take any commissions on your bookings. you get an upgraded listing too so will feature higher up on the search and you can list 2 properties for that cost. Pretty Cool hey!
4  What are the Guest cancellation policies?
These policies exist to protect guests and hosts in the event of a cancellation.
You may cancel your Villa Life booking; the terms of the cancellation policy applicable to your booking are displayed during the booking process and in your booking confirmation email.
They will also be displayed in your dashboard under my trips.
If your booking is eligible for a free cancellation, i.e. a full refund, then this will be clearly set out during the booking process and in your booking confirmation email.
There are three cancellation policies hosts can choose from. Your host’s selected policy will be displayed on the booking summary page and in your booking confirmation email.
The three cancellation types are:
5  VAT and invoices
Villa Life provides an online platform/marketplace to enable guests to find hosts with available properties and easily book and pay for the rental. Once the guest has initiated a booking, Villa Life administers the booking and payments process, and charges the host a service fee for providing this service and charges the guest a small administrative fee for handling their payment.
The rental price comprises the host fee, plus Villa life service fee – this is the amount that the host is effectively charging the guest. The rental agreement is between the host and the guest; Villa Life is not an agency and does not supply any accommodation to guests.
6  How can I request a receipt for my booking?
Log in to your account dashboard and click on my trips. Click on the show booking details section. From here you can download and print your details.
7  I forgot my password. What do I do?
So, you've reached the sign in pop-up and can’t remember your password? Don’t worry it has happened to all of us.
Then Click on Forgot password:
To retrieve your password, click Forgotten your password? on the Sign in page, just above where you’d enter your password if it came to mind.
Enter your email address in the pop-up and click Email me now to receive an email reminder of what your password is.
Please make sure to enter the same email address you used to create your Villa Life account.
8  How do I activate my listing(s)?
Here at Villa Life, all you need to do is click on become a host today, Set up your new account and username. A login screen will appear:
Simply enter your details and this will load a new screen which will ask you a few questions about the space you wish to list. It will ask you a few questions on what you like doing and will build you a fully customised dashboard based on the information you have given. Behind the scenes, it will be cross checking the property details, location, type and will access various information about you. This is done as part of our process to make sure we have a safe online community.
Amazingly it will only take about 3 minutes to complete the whole process.
This is the page view the system will load up:
As you can see you can list for free and we only take 3% commission on confirmed bookings.
Or take on a Monthly or Yearly Subscription and get all the benefits from a Villa Life plan with no commissions, higher tier advertising and many more extras.
Once the 3-minute form has been completed and your account is created your Listing will then go to the Villa life Account Management team who will verify the Listing for you and activate it.
You will be able to view this in your dashboard under MY Listings.
(it can take up to 24hrs to approve your listings, depending on how many you have on the same account)
9  How do I link my property(ies) to a different payment method?
To associate your property or properties with a different payment method, you must first create a new payment method in your Villa Life account.
- Once you’ve logged into your host account, Click Account, then payout preference.
- Choose payment preference, specify whether the payment method will be bank transfer or PayPal, then fill out the form
- Click Create payment method and wait for a verification email to be sent to your email address
- and our finance team will validate the change.
Please note: If you would like to create several different payment methods to associate with different properties, you will need to follow the procedure above. Even if creating several payment methods at once, all payment methods are created with this method.
We understand this may seem to be an extensive process, but please understand it is solely for the protection of your payments and helps us keep them secure.