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Frequently Asked Questions

Welcome to our faq's page, here you will find some of the most popular questions and answers we receive on a daily basis. Whether you are a guest, or a villa life host this section is here to guide you through the site. If for any reason the answer to your question is not here, you can ask us a question below or call us on ☎ 0843 886 1062

1  When do I collect my additional fees?

2  I can’t get in touch with my guest before check-in, what should I do?

3  Do I need to set a contract with my guest?

4  Who handles the additional fees?

5  What do I need to know about Deposits & Fees?

6  Can Villa Life cancel a booking?

7  Do you offer All inclusive Holidays?

8  How do I retrieve my deposit?

9  The host has asked for a deposit. Is this fully refundable?

10  I have confirmed a booking, what next?

11  Why Are there no FAQ's, about Villa Life Hotels?

13  VAT and invoices

14  Do you offer the best prices on hotels?

15  How many hotels do you currently have?

16  How do I link my property(ies) to a different payment method?

17  My host cancelled my booking. What should I do?

18  What are the Guest cancellation policies?

19  How do I cancel my booking online.

20  I forgot my password. What do I do?

21  Can a Guest cancel their booking?

22  How can I request a receipt for my booking?

23  How can I check the details of a booking?

24  When does Villa Life charge VAT to hosts?

25  What is my business status?

26  What are the 'Host fee', 'Service fee' and 'Administrative fee'?

27  When do I get paid?

28  How much does it cost list.

29  How do additional fees like the cleaning fee and deposit work?

30  I’m preparing for my check-in. What do I need with me?

31  I have to check out earlier, what do I do?

32  I want to extend my stay, is that possible?

33  How can I delete my account?

34  What are the VAT rates for the different EU countries?

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