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Frequently Asked Questions

Welcome to our faq's page, here you will find some of the most popular questions and answers we receive on a daily basis. Whether you are a guest, or a villa life host this section is here to guide you through the site. If for any reason the answer to your question is not here, you can ask us a question below or call us on ☎ 0843 886 1062

1  Who handles the additional fees?

2  I can’t get in touch with my guest before check-in, what should I do?

3  How do I retrieve my deposit?

4  What do I need to know about Deposits & Fees?

5  Can Villa Life cancel a booking?

6  Do you offer All inclusive Holidays?

7  The host has asked for a deposit. Is this fully refundable?

8  I have confirmed a booking, what next?

9  Do you offer the best prices on hotels?

10  Why Are there no FAQ's, about Villa Life Hotels?

12  VAT and invoices

13  How many hotels do you currently have?

14  How do I link my property(ies) to a different payment method?

15  My host cancelled my booking. What should I do?

16  What are the Guest cancellation policies?

17  I forgot my password. What do I do?

18  How do I cancel my booking online.

19  How can I delete my account?

20  Can a Guest cancel their booking?

21  How can I request a receipt for my booking?

22  How can I check the details of a booking?

23  When does Villa Life charge VAT to hosts?

24  What is my business status?

25  What are the 'Host fee', 'Service fee' and 'Administrative fee'?

26  How do additional fees like the cleaning fee and deposit work?

27  When do I get paid?

28  How much does it cost list.

29  I’m preparing for my check-in. What do I need with me?

30  I have to check out earlier, what do I do?

31  I want to extend my stay, is that possible?

32  When do I collect my additional fees?

33  Do I need to set a contract with my guest?

34  What are the VAT rates for the different EU countries?

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